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shipping updates
return policy
faq
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Find shipping updates & all other fAQs here!
keep in touch
Shppng Upes
Shipping Updates as of Mar 26th 2023:
PLEASE NOTE: I LIVE IN A SMALL TOWN OF ABOUT 6K PEOPLE, OUR POST OFFICE CLOSES AT 11 AM ON SATURDAYS SO NOTHING MOVES ON THE WEEKENDS
Opposites attract:
all orders have gone out. This box will disappear from shipping updates at the end of April as all orders have been shipped for 2-3 weeks as of now.
The Spooky Boys Box: hardcovers are currently being signed by the author, Fae Quin!!
Holidays in Bed crates and paperbacks: All orders have shipped. Please give the post office some time update tracking. You can start emailing us by wed, but we will not send replacement packages until next friday as we noticed a lot of people asked for replacements and ended up with 2 packages.
SAk Orders:
Shipping has started. some paperback orders have gone out. the rest will go out mon & tues. Some may go out on wednesday. shipping will restart once I am back from readers take denver
THROUGH YOUR EYES:
labels/tracking will start going out after sak orders are all shipped. *please* email us immediately if you need to change your address.
Reur Plc
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked or communicated about within fourteen (14) days of the received date. All returned items must be in new and unused condition, with all original tags and labels attached.
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return process
To return an item, please email customer service at yaneli@celestiabookcrate.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
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Celestia Book Crate
Attn: Returns
RMA #
1407 cedar st
Street Address 2
Aurora, NE 68818
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
refunds
Refunds may be requested up to fourteen (14) days from purchase date.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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exceptions
The following items cannot be returned:
● Book Crates or signed books with painted edges
For defective or damaged products, please contact us to arrange a refund or exchange.
Please Note:
● Sale items are FINAL SALE and cannot be returned.
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Freque se Quests
Yes! Here is the form to join our waitlist!
Although spots don’t open every month, when we do have spots available to add, they will be sent out as invites to those signed up on the waitlist any time between the 10th-14th of a month if we open up spots. We will not send out invites to everyone signed up, only a select amount until we close for the month(s).
As of January 2023, we have unlimited skips!
Yes! We will ALWAYS have one-time purchases available for crates and our paperback-only options!
This option includes the featured paperback(s) of the month. It also includes the matching art print and bookmark! If we are featuring multiple books that month, there will be different ways to buy the paperbacks so you don’t feel pressured to get all of the paperbacks if you only want one!
Our prices vary:
Crate subscriptions are $65+shipping
Paperback-only option is $25+shipping
One-time crate option changes month to month but is usually between $65-85.
Is there a waitlist for the crate subscription?
When do spots open up for the crate subscription?
How many times can we skip a crate (if part of the subscription)?
Can we purchase crates outside of the subscription?
Yes! We ship anywhere USPS and UPS ship! If you have shipping issues when checking out, please reach out to us through email at yaneli@celestiabookcrate.com with the subject line: "CHECKOUT SHIPPING URGENT"
We never say no to reprints (only specific ones and we will always state this), but we don’t guarantee reprints of any of them. If one of our editions has enough interest, we’ll go to an author and ask!
Yes! Illustrated covers are our specialty! As of now, we do not have any plans to do any other type of special edition covers!
Currently we mainly feature paperbacks but do have plans for a few special projects here and there to be hardcovers!
Please see our return policy here!
